With more and more businesses feeling the impacts of the coronavirus, we believe it’s important to let our customers and constituents know how DPSI is responding. Our top priority is the health and safety of our employees and customers. Learn more about how DPSI has adapted its guidelines and practices in response to the threat of COVID-19.
DPSI Staff Is Virtual
We have moved to a virtual environment with staff in the United States and Canada working from home. We have organized our staff and implemented necessary changes with our technology to ensure minimal disruption, if any, in being responsive to customer needs.
Professional Services
Pre-scheduled professional service onsite visits to customers’ locations, along with any training courses scheduled at DPSI corporate headquarters, have been suspended until further notice. Customers can work directly with their Customer Account Manager to arrange remote meetings and/or web-based CMMS software training sessions.
Customer Support
DPSI prides itself on providing excellent support for our customers. Those who need assistance can continue contacting Customer Support by calling the dedicated support phone number, by emailing support or by utilizing the LiveChat feature on our website.
Cloud-Hosted CMMS Software
DPSI offers both on-premise and cloud-hosted CMMS software in order to accommodate the needs of an extensive customer base. The online version of iMaint CMMS software is hosted on servers running in a data center environment, with 99% of management oversight being performed remotely. DPSI is committed to continuing iMaint Online with the same service levels and reliability standards we have always provided in this environment.
We are dedicated to providing more flexibility and guidance to our customers during this uncertain time following the spread of the coronavirus. For additional information, or to learn more about our maintenance management software products and services, please contact DPSI today.
